大连 软件园 BPO
某知名外包公司 Strategic Sourcing / Consulting Manager 长期
Responsible for leading discussion with client's SMEs on process designing, data gathering, business and IT solution development, validation and finalization
Responsible for analyzing Share Service Center opportunities and creating business process documentation
Reporting to the Project lead, coordinating closely with the other DD team, and ensuring service delivery excellence
Managing the team of 5 - 10, including a project side of team member and client's SMEs
Develop his/her own task plan to meet the project objectives and manage his/her task schedule based on overall project schedule, as an independent consultant (Limited supervision from PMO Lead)
Conduct structured interview with SME to identify As-Is process information, including process steps, FTE, SIPOC, some attributes required for further analysis, not just recording what SME says but guiding SME to explain about his/her process step by step logically.
Guide team member for As-Is process documentation by checking the quality of outputs and the progress.
Analyze As-Is process, improvement opportunities and IT solution area and facilitate / lead structured workshop with SME for reviewing the SSC / improvement opportunities.
Identify outsourcing / retained process and create the report for Due Diligence.
Interact proactively with PMO Lead (other consulting firm) to propose and advise about the project approach, deliverables, process framework as well as steering committee report
Direct and indirect sourcing experience (IT, Real Estate, Professional Services, Banking Operations, Marketing, HR) will be plus