大连 腾飞软件园 BPO
0411-82302699 [email protected]
某知名外包公司 Operation Manager- Accounting 长期
1)Develops plans, identifies people, coordinates infra and technology requirements with the transition team for the specific process(es) to deliver target.
2)Provide resources to the transition team to finalize the process definition & documentation, signs off for the specific process(es) with his/her purview in order to finalize the to-be process.
3)Provides inputs from an operations perspective to the SOW to complete the contractual process.
4)Provides inputs on the training/certification methodology to the transition team to ensure right skilling on engagement.
1)Plans and monitors the resource deployment (team size, span, shift utilization, skill sets, technology rollout) and ongoing monitoring for the process (es) to ensure budget and pricing assumptions compliance.
2)Identifies training needs for TLs, reviews training plans created by the TLs for their teams and monitors training implementation to ensure competence development across domain, operations and behavioral.
3)Conducts periodic reviews with the team, monitors daily dashboards, provides guidance and support to the team to ensure delivery predictability and SLA compliance.
1) Implements career development & succession plan for the direct reports, implements career development methodology for team in specific process (es) to ensure sustainable employee engagement & motivation within the team.
2)Signs off the scorecard for direct reports, create KRAs for team to align the team with the specific process(es) objectives.
1) Reviews the staffing plan and work allocation plan to achieve production targets.
2)Implements corrective actions based on review, monitors and controls billing losses, reduces buffer to meet financial objectives.
1)Creates the improvement plan in discussion with the customer to enhance customer satisfaction.
2)Handles level 2/3 escalations with process owners,forms informanl networks within the client organizations and anticipates and plans for future challenges/issues with the process owners to ensure strong customer relationships.
1)Conducts internal and external governance, monitors adherance by team within the specific process(es) to sustain delivery predictability.
2)Prepares the specific team for self assessment, drives the self assessments to ensure delivery predictability for the specific process.
3)Reviews process compliance and signs off on SOP changes as part of the quality plan to ensure robustness of the process.
7.Knowledge management: determine the KM methodology and ensure implementation to build effective knowledge repository for the process(es)
8.Business transformation: implements identified opportunities to impact client business metrics
9.Revenue enhancement: partners with BM on opportunities within existing service lines for growth to meet business objectives.
1.Education: Bachelor or equivalent degree holder and above, overseas education is a plus.
2.At least 8 years management experience in MNC environment; understanding of business and effective management and communication
3.Good command in comprehension and articulation of the English language; proficient in Chinese; proficient in a third foreign language is a plus
4.Good command of Microsoft office (Word, Excel and PowerPoint)
5.High business acumen with good analytical and problem solving skills.
6.Positive attitude to workplace, people, colleagues and clients
7.Have strong sense of accountability and responsibility on task assigned
8.Self motivating and can perform under big pressure