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    Senior Operation manager

    来源:长期 BPO 杭州 BPO | 2017-06-27 13:43:10

    杭州 滨江区 BPO

    0411-82302699 [email protected]

    某知名外包公司  Senior Operation manager  长期


    工作职责:

    1. Oversee and manage operations and client relationship for multiple engagements
    2. Build rapport with client to anticipate customer needs, set proper expectation, and look for growth in existing clients
    3. Responsible for SLA and performance metrics as well as financial performance of the engagements
    4. Mentor, coach, appraise and develop next level management into effective leaders in respective engagements
    5. Plan, design, and execute working structure and supporting process with client (i.e. buffer and work design)
    6. Connect and interact with solutions team and SBU heads for RFP responses
    7. Lead client visits and discussions for potential business to the center
    8. Participate in all governance meetings and business reviews with clients
     
    任职要求:

    1. At least 12 years working experience in MNC environment incl. min.6 years team management in Supply Chain management, Order Management, Sourcing & Procurement, etc. Understanding  of  business and effective management and communication.
    2. Able to align and balance client requirement and internal operations delivery
    3. Combine financial management with operations management (i.e. cost control, managing project P&L, margins, etc.)
    4. Good command in comprehension and articulation of the English language; proficient in Chinese; 
    5. proficient in a third foreign language is a plus
    6. High business acumen with good analytical and problem solving skills.
    7. Good command of Microsoft office (Word, Excel and PowerPoint)
    8. Education: Bachelor or equivalent degree holder and above, overseas education is a plus.

    PERSONAL Attributes:
    1. Positive attitude to workplace, people, colleagues and clients
    2. Have strong sense of accountability and responsibility on task assigned
    3. Flexible and open mind to learn new things
    4. Eye for details and sensitive to making changes as and when required
    5. Ability to build good rapport with others, a team player and mentor
    6. Occasional requirement of working during Chinese holidays
    7. Self motivating and can perform under big pressure

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